Support
We’re Here Help
If you’re experiencing an issue, need an adjustment, or have a system-related question, submit a support request below, and our team will respond promptly.
Request Support
Use the form below for:
- System troubleshooting
- Equipment malfunctions
- Network or AV issues
- Access control or surveillance issues
- Programming changes or adjustments
- Warranty-related questions
- Service scheduling
Please provide as much detail as possible, including site location, room name, rack ID (if applicable), and a clear description of the issue.
Response times may vary depending on service plan level and current workload.
Emergency Support
If you are experiencing a critical system outage impacting operations, please call:
Emergency service is prioritized for clients enrolled in a Techkinect Support or Managed Services agreement.
Client Portal
Coming Soon
Enrolled clients can log in to access:
- Service history
- System documentation
- Asset records
- Project files
- Managed service dashboards
- Invoices and billing history
Service & Billing Information
Support requests are logged and tracked internally.
- On-site service visits may be billable unless covered under an active support agreement.
- Replacement materials and hardware are not included unless otherwise specified in a service contract.
- Travel may apply depending on location.
If you are unsure whether your system is covered under an active support agreement, submit a request and we will confirm coverage status.
Interested in Ongoing Support?
We offer structured support agreements for commercial, government, industrial, and multi-site clients. Support plans may include:
- Priority response
- Scheduled maintenance visits
- Remote diagnostics
- System documentation management
- Network and AV monitoring
- Discounted labor rates
If you would like to enroll your system in a support plan, indicate that in your support request or contact us directly.